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      How to use the Cloudmore Support Portal

      The Cloudmore Support Portal is your go-to place for managing and tracking your support requests efficiently. This guide provides step-by-step instructions on how to use the portal, including first-time access, ticket creation, and monitoring tick

      Accessing the Support Portal for the First Time

      1. Go to the Cloudmore Support Portal:

      2. Log in or Create an Account:

        • If you already have an account, enter your email and password to log in.

        • If this is your first time, click on "Sign Up" and follow the instructions to create an account.

        • You should receive a verification email—follow the link provided to confirm your account.

      Creating a Support Ticket

      1. Navigate to the Ticket Submission Page:

        • Once logged in, click on "Create a New Ticket" or "Submit a Request" in the support portal dashboard.

      2. Provide the Necessary Details:

        • Subject: A short summary of your issue.

        • Description: A detailed explanation of the problem, including any relevant screenshots or error messages.

        • Category: Select the most relevant category for your issue.

        • Priority Level: Choose from Low, Medium, High, or Urgent based on the impact on your business.

      3. Submit the Ticket:

        • Click "Submit" and your request will be logged in the system.

        • You will receive an email confirmation with your Ticket Number.

      Tracking and Managing Your Support Tickets

      1. View Open Tickets:

        • Click on "My Tickets" or "View Requests" to see a list of your current and past support tickets.

        • You can filter by status (Open, In Progress, Resolved, Closed) to check updates.

      2. Check Ticket Status & Updates:

        • Click on a ticket to view details and responses from the support team.

        • You will see timestamps and messages related to your request.

      3. Responding to a Ticket:

        • If additional information is required, click "Reply" within the ticket view.

        • Enter your message and attach any necessary files, then click "Send".

      Closing a Ticket

      1. If your issue has been resolved, you can mark the ticket as closed by selecting "Close Ticket" within the portal.

      2. If you need further assistance, you can reopen a ticket or create a new one.

      Additional Features

      • Search the Knowledge Base: Before submitting a ticket, check the Knowledge Base for articles on common issues and solutions.

      • Live Chat Support (if available): Some support plans offer live chat for quicker assistance.

      • Email Support: If you cannot access the portal, you can email support directly at platformsupport@cloudmore.com.

      Need Help?

      For further assistance, contact the Cloudmore Support Team:
      📧 Email: platformsupport@cloudmore.com
      📞 Phone: +44 0203 535 8600