Cloudmore FAQs

Browse our most frequently asked Cloudmore platform questions

• Can I set a single billing cycle that all my organizations must use?
• Can organizations belong to more than one group?
• If I apply a general discount will this be applied to existing subscriptions?
• Can I offer discounts to my organizations through the Cloudmore Platform?
• If I have custom prices set for O365 products will Cloudmore increase this in line with the margin against the Microsoft RRP when the subscription ends?
• When I raise a subscription I can see the cost price and margin, do my organizations see this as well if they are self-provisioning?
• Can we force our users to use SSO to sign into the Cloudmore Platform?
• Why do our details show in the organization's audit logs in their own Azure portal
• I don’t want everyone to be able to see the billing reports, what should I do?
• I am a Key Account Manager but cannot see my new customer, why is that?
• Is it possible to set up other resellers underneath ourselves with Cloudmore?
• I can’t see the subscription I want to purchase. How can I find them?
• I want to assign a license to a user, but it won’t let me, how can I do this?
• I want to buy a faculty licence but the Cloudmore platform won’t let me, how can I do this?
• I have accidentally purchased too many licenses; will I be charged for these?
• I have accidentally purchased the wrong subscription; can I delete it?
• I have an active token but still can’t get access to MS services, what should I do?
• The number of licenses on my Microsoft invoice is different from my Cloudmore Platform subscription. Why?
• Why can I not access the O365 Subscription screens?
• My Microsoft Invoice does not reconcile with my Azure Cloudmore Billing data, what should I do?
• My Microsoft Invoice does not reconcile with my CSP O365 Cloudmore Billing data, what should I do?
• I have my invoice from Microsoft but it’s still not showing in the Cloudmore Platform, What should I do?
• Why can I not see my Microsoft Bill in the Cloudmore Platform?
• I want to work with Cloudmore APIs but cannot get access, how can I access them?
• Has Cloudmore got a website for testing purposes?
• I have forgotten my password, how can I change it?