Suspend or Cancel NCE Subscription on Cloudmore

A Microsoft NCE subscription can be suspended or canceled depending on your preference. If you want to temporarily suspend your customers from accessing the subscription without interrupting the billing process, you can choose the Suspend option. Instead, if you want to permanently delete the subscription and stop the billing, you can choose the Cancel option

To Suspend or cancel the subscription:

  1. Log into your Cloudmore Broker account.

  2. Under Manage Organizations on the left navigation pane, select Organizations.

  3. In the organization list that appears, select the applicable organization for which you want to add the NCE subscription. 

  4. On the left navigation pane, click My Services.

  5. From the list of services, select the Microsoft 365 CSP Direct service.

  6. In the Microsoft 365 CSP Direct page, click Subscriptions.

  7. Locate the subscription you want to edit and click the Actions dropdown to the right of the subscription.

    • Select Suspend to suspend the subscription.

    • Select Cancel to cancel the subscription.

8. Click OK to confirm.