Upgrade NCE Subscription on Cloudmore

Learn how and when to perform full and partial upgrades to new or existing NCE seat-based subscriptions.

As businesses evolve, they often require adjustments - whether it's scaling operations up or down, integrating more advanced features, or consolidating services to streamline operations.

To address these needs without completely overhauling the existing subscription setup, Microsoft NCE allows customers to upgrade an ongoing subscription to a higher-level product, or just transfer some of the licences from one subscription to another higher-level subscription. The product levels for upgrade are pre-defined by Microsoft.

To upgrade your subscription to another product:

1. On the Organisation level, navigate to Microsoft 365 CSP Direct service - Subscriptions.
2. Locate the subscription you want to upgrade and click the Actions dropdown to the right of the subscription.
3. Select Upgrade from the dropdown.
   This will open an upgrade modal window with all of the extended upgrade steps.
4. First, you need to select a product that you wish to upgrade to. Similar to buying a new subscription, you’ll see product description to make sure the choice is right.
   
   
   
5. After the product is selected, you’ll need to choose the destination subscription. Depending on your setup, the choice might include:
   1. New subscription - select this option is you’d like to create a separate subscription for the upgraded licences. If you do a full upgrade to a new subscription, your subscription will retain the same subscription ID.
   2. Existing subscription(s) - select if you already have a higher-level subscription where you want to transfer the licences
      
      
      
6. The last step is to specify the upgrade details:
   1. Number of licences to upgrade
   2. Subscription length
   3. Payment frequency
      
      

7. Click Upgrade.
   Your changes will be applied within 10 minutes, but sometimes it takes up to an hour on the Microsoft side to process the request.