Microsoft NCE allows customers to change the product of an ongoing subscription to an upgraded version for a higher price. The product levels for upgrade are pre-defined by Microsoft.
To upgrade a product in subscription:
- Log into your Cloudmore Broker account.
- Under Manage Organizations on the left navigation pane, select Organizations.
- In the organization list that appears, select the applicable organization for which you want to add the NCE subscription.
- On the left navigation pane, click My Services.
- From the list of services, select the Microsoft 365 CSP Direct service.
- In the Microsoft 365 CSP Direct page, click Subscriptions.
- Locate the subscription you want to edit and click the Actions dropdown to the right of the subscription.
- Select Upgrade from the dropdown.
- Select the product you want to upgrade to from the available options.
- Click Upgrade.