Manage NCE Subscription Renewal

Microsoft NCE currently does not allow users to cancel or downgrade an ongoing subscription. You can only make changes to a subscription within 7 days of creating one. However, customers can use the Renewal settings towards the end of the subscription period to make any changes.

Follow the steps below to use the Renewal settings available on Cloudmore:

  1. Log into the Cloudmore account.

  2. Under Manage Organizations on the left navigation pane, select Organizations.

  3. In the organization list that appears, select the applicable organization for which you want to add the NCE subscription. 

  4. On the left navigation pane, click My Services.

  5. From the list of services, select the Microsoft 365 CSP Direct service.

  6. In the Microsoft 365 CSP Direct page, click Subscriptions.

  7. Locate the subscription for which you want to manage the renwal and click the Actions dropdown to the right of the subscription.

  8. Select Renewals from the dropdown.

  9. Select the Auto renew checkbox to automatically renew the subscription at the end of the subscription period. If not ticked, the subscription will be canceled at the end of the subscription period, and billing will stop.

  10. The Current product field displays the current product for the subscription.

  11. Under Change product to, select the product you want to switch to after the current subscription period. The list of available products have been defined by Microsoft.

  12. The Current quantity field displays the current number of licenses for the subscription.

  13. Under Change quantity to, enter the number of licenses you want to change to after the current subscription period. This allows you to decrease the number of license, if required.

  14. The Current subscription length field displays the duration of your current subscription. Whatever changes you’ll apply will only be active after this period.

  15. Under Change subscription length, you can set a new subscription length which will be applied after renewal.

10.  The Current payment frequency field displays the duration after which you make payment for the subscription.

11.  Under Change payment frequency, select the new payment frequency to be applied after renewal.

12.  The Current Total Price field displays hows the current sales price of the subscription

13.  The New Total Price field displays the future sales price after renewal.

14. Click Update Renewals once you’ve completed all the fields.

Learn how to setup renewal notifications on Cloudmore.

Return to the Microsoft NCE Guide.